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AI-powered customer support and CX platform
Kapture CX is an AI-powered customer support and customer experience platform from India, used by consumer brands and enterprises to run omnichannel service across email, chat, voice, social, and self-service. It centralizes tickets, knowledge, and customer context so support teams can resolve issues faster.
The platform covers omnichannel ticketing, agent assist and automation, a knowledge base and self-service, customer 360 context, SLA and TAT management, and analytics, with a large library of API integrations and AI features for deflection and agent productivity. Its per-agent pricing and enterprise options suit growing support operations.
Kapture CX serves consumer brands and enterprises, particularly in India and Asia but also globally, in retail, travel, BFSI, and consumer durables that need scalable, AI-assisted customer service. Its omnichannel depth and vertical focus make it a strong regional alternative to global support suites.
Pricing Model
Subscription
Starting Price
$39/mo
Free Options
Free trial
| Feature | Essential | Professional | Enterprise |
|---|---|---|---|
| Per agent | — | — | |
| Omnichannel ticketing | — | — | |
| Agent assist | — | — | |
| Knowledge base | — | — | |
| Customer 360 | — | — | |
| Advanced automation | — | — | |
| SLA & TAT management | — | — | |
| Analytics | — | — | |
| Integrations | — | — | |
| Custom quote | — | ||
| Volume-based | — | — | |
| AI deflection | — | — | |
| Advanced security | — | — | |
| Dedicated support | — | — |
Other
CRM
Communication
Missing an integration?
API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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Quick comparisons
