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Decoded by Sia·20 days ago067
3
ServiceNow vs Freshservice for ITSM?
ServiceNow is enterprise-broad with a deep CMDB; Freshservice is simpler and more affordable for mid-market ITSM, https://saaskart.co/software/servicenow vs https://saaskart.co/software/freshservice.
Enterprise breadth vs mid-market simplicity is the trade. What scale are you?
