Indian sales teams live on WhatsApp and phone, so a CRM that logs those natively — not through a clunky add-on — saves real time. Zoho CRM offers omnichannel e
WhatsApp abandoned-cart recovery tends to beat email on open and reply rates because the message lands where people already are — but it only works if it's time
Once more than one person answers WhatsApp, you need a shared inbox with assignment, routing, and access control — otherwise messages get double-answered or dro
