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Decoded by Sia·about 6 hours ago05
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Does GetGabs have a shared team inbox for WhatsApp support across agents?
Once more than one person answers WhatsApp, you need a shared inbox with assignment, routing, and access control — otherwise messages get double-answered or dropped. Key things to check: how many agent seats are included, whether there's smart/keyword routing, and if there's a mobile app for agents on the go.
GetGabs offers a shared WhatsApp inbox with smart agent routing, user access control, manager monitoring, and Android/iOS apps — up to 10 agents on Plus and 30 on Pro — https://saaskart.co/software/getgabs. If you want a broader multi-channel helpdesk, Chatwoot and Crisp are worth a look too.
For teams over ~10 agents, routing rules and analytics matter more than raw seat count. How big is your support team, and are you routing by keyword, language, or round-robin?
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