Hotjar vs Trusted Shops: Which Conversion Optimization Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction, side by side, with no marketing spin.
The Short Answer
Hotjar vs Trusted Shops, in 15 seconds
Choose Hotjar if…
- You want the lower entry price
- You need a genuinely free plan
- You depend on a broad integration ecosystem
- You have strict security & compliance needs
Choose Trusted Shops if…
- You prefer Trusted Shops's approach and ecosystem
Head-to-Head Scorecard
How Hotjar and Trusted Shops score
Hotjar leads on 5 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
HotjarNo reviewsTrustedNo reviews - Even
Review Volume
Number of verified reviews, a proxy for adoption
Hotjar0Trusted0 - Hotjar
Entry Pricing
Lowest published starting price (free plan = lowest)
Hotjar$32/moTrustedCustom - Hotjar
Free Access
Availability of a free plan and/or free trial
HotjarFree plan + trialTrustedFree trial - Hotjar
Integrations
Number of listed third-party integrations
Hotjar8Trusted6 - Hotjar
Features
Number of listed product capabilities
Hotjar11Trusted0 - Even
AI Features
Capabilities mentioning AI, automation or ML
Hotjar,Trusted, - Hotjar
Security & Compliance
Number of listed compliance certifications
Hotjar4Trusted1 - Trusted Shops
Platforms & Deployment
Supported platforms and deployment options
Hotjar2Trusted4
Feature Comparison
Hotjar vs Trusted Shops feature breakdown
Search or filter the full feature matrix, core features, AI, integrations, APIs, security and compliance.
Hotjar
Trusted ShopsPricing Comparison
Hotjar vs Trusted Shops pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
Hotjar
$32/mo to start- Heatmaps
- Session recordings (limited)
- 3 surveys (Ask)
- Automatic data capture
- More daily sessions
- Unlimited heatmaps
- Filters
- Highlights
- Higher session volume
- Advanced filters
- Funnels
- Frustration signals
- Highest session volume
- Custom filtering
- SSO (higher tiers)
- Priority support
Trusted Shops
Custom to start- trustmark
- Standard support
- Integrations
- Analytics and reporting
- widgets
- Dedicated support and onboarding
- Advanced security and controls
- Everything in Professional
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
Hotjar vs Trusted Shops: strengths and trade-offs
Hotjar
Pros
- Free plan available
- Free trial offered
- Broad integration ecosystem (8)
- Compliance: SOC 2 Type II, ISO 27001, GDPR
- Public API available
Cons
Trusted Shops
Pros
- Free trial offered
- Compliance: GDPR
- Public API available
Cons
- No free plan
- Pricing is quote-based (less transparent)
- Fewer native integrations than the alternative
Buyer Fit
Who should use Hotjar vs Trusted Shops?
Startups
Hotjar
Hotjar keeps early-stage costs lowest with its entry tier.
Small businesses
Hotjar
Hotjar offers the most accessible pricing for lean teams.
Agencies
Hotjar
Hotjar connects to more tools for multi-client workflows.
Enterprises
Hotjar
Hotjar leads on compliance and breadth for complex needs.
Ecommerce
Hotjar
Hotjar integrates with more of the commerce stack.
SaaS companies
Hotjar
Hotjar is the more developer- and automation-friendly choice.
Integration overlap
Only in Hotjar (8)
Only in Trusted Shops (6)
Keep Exploring
Other alternatives worth considering
Similar conversion optimization products buyers compare alongside Hotjar and Trusted Shops.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs Hotjar and Trusted Shops against your team size, budget, integrations and compliance needs, then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationHotjar vs Trusted Shops, Frequently Asked Questions
What is the difference between Hotjar and Trusted Shops?
Hotjar and Trusted Shops are both Conversion Optimization solutions. Hotjar is rated 0.0/5 by 0 users, while Trusted Shops is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, Hotjar or Trusted Shops?
Based on user ratings, Hotjar scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, Hotjar or Trusted Shops?
Hotjar is the more affordable option, starting at $32/month.
Does Hotjar or Trusted Shops have a free plan?
Hotjar offers a free plan. Trusted Shops does not have a free tier but does offer a free trial.
Can I switch from Hotjar to Trusted Shops?
Switching between Hotjar and Trusted Shops is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use Hotjar vs Trusted Shops?
Hotjar is best suited for teams that prioritise enterprise features. Trusted Shops works well for teams needing advanced capabilities.
Our Verdict
The bottom line on Hotjar vs Trusted Shops
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Hotjar
Hotjar has the friendliest entry point for new teams.
Best for Enterprise
Hotjar
Hotjar leads on compliance and feature breadth.
Best Value
Hotjar
Hotjar delivers the lowest cost to get started.
Best AI Features
Either
Comparable AI capabilities on both sides.
Highest Rated
Either
Both earn equal user ratings.