Workativ

What is Workativ?

Workativ is an AI agent platform for HR and IT teams that runs inside Slack or Microsoft Teams. It answers employee questions about PTO, benefits and policy, handles requests such as password resets, and runs workflows for onboarding, offboarding, performance cycles and compliance training.

Key capabilities of Workativ

• AI Agent Studio: builds and configures agents.
• AI Coworker: an agent that answers and acts for employees.
• AI Workflows: automates onboarding, offboarding and similar processes.
• Knowledge AI: answers from your policies and documentation.
• AI Guardrails: controls on what agents can do.
• Shared Live Inbox: escalates conversations to human agents.

How Workativ works

Employees ask questions or make requests in Slack or Teams. The agent answers from your knowledge sources or runs a workflow through connected HR, IT and identity systems, and escalates to a human in the shared inbox when needed. Admins build agents in the Studio and set guardrails. The vendor claims deployment in 5 to 7 days and 65 to 80 percent query automation, which are its own claims.

Who uses Workativ?

HR and IT teams at mid-size and large companies use it to reduce repetitive tickets. The vendor lists SOC 2 Type II, ISO 27001, GDPR and HIPAA compliance, with PII redaction, RBAC, SSO and MFA.

Workativ pricing

Pricing is usage-based, measured in sessions and executions, with no per-user fees. Plans start at $349 per month (Business), with custom pricing for Mid-Market and Enterprise. The site does not mention a free trial and offers a free demo.

Workativ alternatives

Zofiq is also an AI helpdesk for IT and HR, and the choice depends on integrations and deployment approach. MSPbots targets managed service providers with dashboards and automation across PSA tools, so it serves MSP operations rather than internal employee support. Hatz AI provides a secure AI workspace and tools for MSPs and their clients, a different buyer from internal HR and IT teams.