Console

What is Console?

Console is an AI-native IT service management platform for automating support work. It acts as an AI IT support agent through a conversational Assistant and background agents that look for gaps and improvement opportunities. The site also announces that Console is joining Palo Alto Networks.

Key capabilities of Console

• Intelligent Ticketing: an AI-powered inbox for IT requests.
• Workflow Automation: natural-language Playbooks, with 30+ cited on the site.
• Access Governance: policy-based, time-bound access with automatic revocation, approvals and step-up MFA.
• Asset Management: real-time asset tracking.
• Context Graph: links users, systems, policies and tickets in one view.
• Custom connectors: build connectors by prompting the Assistant to read API docs.
• Security controls: SSO and SCIM, custom RBAC and audit logs formatted for SIEM ingestion.

How Console works

Employees ask the Assistant in Slack or Teams, and Console resolves the request using Playbooks and connected systems, or hands it to a person. Setup follows three phases with a dedicated engineer: onboarding, deeper integration and full production use.

Who uses Console?

Console is for IT and security teams at companies that want to automate employee onboarding and offboarding, app access requests and reviews, password and MFA resets, device recovery, hardware requests and group membership changes.

Console pricing

Console does not publish pricing or a free trial. The call to action is Book a demo.

Console alternatives

Serval is another AI-native IT service desk that automates employee requests. Ravenna offers AI-driven request management in chat tools. Traversal applies AI agents to troubleshooting production incidents, which is closer to site reliability work than IT help desk. Console centers on IT access and onboarding workflows.