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Ravenna is an agentic IT service management platform that runs inside Slack and Microsoft Teams, positioned as the agentic service desk for IT, HR and operations. Employees make requests in chat, and AI agents answer common questions and handle repetitive tasks such as password resets, software access and onboarding.
A request in Slack or Teams is picked up by an agent, which either answers from the company's knowledge or runs a workflow. If it needs a human, it becomes a ticket with SLAs, approvals and assignees. Analytics show performance and business impact.
Internal support teams in IT, HR and operations, and by request category also sales, finance, legal, facilities and design.
Ravenna does not list pricing. The site has Book a Demo and Request Info options.
Serval and Console also pursue AI-driven internal IT support. New Relic AI is an assistant for observability data and is aimed at engineers, not employee requests. Ravenna differs by combining a chat-native service desk with ticketing and a workflow builder.
Pricing Model
Subscription
Starting Price
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Free Options
Free trial
Ravenna for individuals and growing teams. See ravenna.ai for current pricing.
Ravenna for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| Slack-native ticketing | , | |
| AI answers from knowledge | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Request routing | , | |
| Workflow automation | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
CRM
Communication
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API Types
SDK Availability
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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