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MSPbots is an AI service desk automation platform for managed service providers. It automates the ticket lifecycle inside existing PSA ticketing systems and pairs it with business intelligence dashboards.
MSPbots plugs into a PSA such as ConnectWise Manage, Autotask or Halo PSA, reads tickets, and triages, scores and routes them. BI dashboards pull KPIs from over 80 connected tools.
MSPs that want faster triage, consistent ticket quality and unified reporting.
BI Unlimited is $699 per month. The Pro Bundle is $990 per month for 10 seats. AI Credits start at $399 per month. Annual commitments get 10-15% discounts, and a 120-day money-back guarantee applies.
Serval, Zofiq and Workativ offer IT service automation for broader IT teams. MSPbots is MSP-specific and PSA-based.
Pricing Model
SUBSCRIPTION
Starting Price
$399/mo
Free Options
None
| Feature | AI Credits | BI Unlimited | Pro Bundle |
|---|---|---|---|
| Starting price for AI features | , | , | |
| Unlimited integrations and viewers | , | , | |
| 10 seats | , | , | |
| BI, Bots and NextTicket | , | , |
Other
Communication
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API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
