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Omnichannel chatbots and live chat across WhatsApp and web
Updated
Engati is a conversational AI platform for building chatbots and live chat experiences across messaging channels and websites. Third-party listings describe bots that can be published to a dozen or more channels, including WhatsApp, Messenger, Instagram, Telegram and Slack. It is aimed at businesses that want to automate customer conversations without custom development.
You build a bot with a conversational flow builder and train it on your FAQs and content, then publish it to the channels you use. When a conversation needs a person, it can be transferred to a live chat agent. Reporting and analytics track how the bot performs.
Businesses that serve customers over WhatsApp and web chat, such as support, sales and marketing teams that want automation without engineers. Third-party reviews also cite use by larger enterprises.
Engati advertises a free trial and publishes entry pricing on its site, with plans that vary by channel, features and agents. Third-party sources report live chat agents as a paid add-on, so check the vendor's pricing page for current figures.
Botpress is a developer-friendly chatbot builder with strong customization and an open approach. Voiceflow focuses on designing conversational flows collaboratively, including voice. Typebot builds form-like chat flows for websites with simple logic.
Pricing Model
Subscription
Starting Price
Contact vendor
Free Options
Free trial
Engati for individuals and growing teams. See engati.com for current pricing.
Engati for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| Omnichannel chatbots | , | |
| WhatsApp automation | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Live chat | , | |
| Multilingual bots | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
Other
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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