Botpress

What is Botpress?

Botpress is a platform for building and running AI agents, with customer support as its main use case and lead generation and product recommendation as secondary ones. Teams design agents in Botpress Studio, a visual builder, or describe them in plain language with Botpress Viber, and run them on the Botpress Engine infrastructure. The company also offers Botpress Desk, an AI helpdesk for complex support work, and a managed plan in which Botpress builds and maintains agents for you.

Key capabilities of Botpress

• Botpress Studio: a visual builder for designing AI agents and their logic.
• Knowledge Bases and Tables: store documents and structured data that an agent can answer from.
• Support workflows: escalation and handoff to humans, ticket enrichment, ticket deflection and ticket management.
• Multichannel deployment: publish agents to webchat, WhatsApp and Slack, with a voice channel on Enterprise.
• Helpdesk connections: works with Intercom, Zendesk, HubSpot and Salesforce.
• Help Center: a public, self-serve knowledge base, with a custom domain on Plus and above.
• Governance controls: change logs, trusted-domain access limits and custom data retention and residency policies.

How Botpress works

You build an agent in Studio, connect it to a knowledge base or tables, and add actions that call other systems. You then publish it to a channel such as webchat or WhatsApp. Usage is billed by conversation, defined as an exchange with at least two end-user messages in a billing month, and each conversation includes $0.10 of AI usage covered by Botpress. Voice conversations count one conversation per three minutes.

Who uses Botpress?

Botpress targets support teams and companies in SaaS, healthcare, education, retail and fintech. Solo operators and small groups fit the Plus plan, organized support operations fit Team, and large organizations use Enterprise. Teams that would rather not build themselves can choose the managed service.

Botpress pricing

Botpress lists a Free plan at $0 with 100 conversations a month, 3 seats and 3 AI agents. Plus is $150 a month billed annually with 250 conversations and $25 of AI usage included. Team is $750 a month billed annually with 1,500 conversations, $150 of AI usage, unlimited seats and role-based access. Enterprise and the managed plan are custom priced. Annual billing saves 20 percent, extra conversations are sold in packs of 100, and nonprofits, schools and open-source projects can apply for reduced pricing.

Botpress alternatives

ChatGPT, Claude and Gemini are general-purpose assistants. They answer questions well, but they are not built around a support deployment layer with channels, handoff and ticket tools the way Botpress is. Choose Botpress when you need an agent embedded in your own site or messaging channels, and a general assistant when the goal is personal or team productivity.