Voiceflow

What is Voiceflow?

Voiceflow is a platform for building, deploying and managing AI agents across chat and voice channels. It offers a visual builder, knowledge bases, multi-channel deployment, team collaboration and real-time analytics and observability.

Key capabilities of Voiceflow

• Visual agent builder: designs conversation flows on a canvas
• Knowledge base: grounds agents in your documents
• Voice and chat deployment: multi-channel deployment
• Team collaboration: role-based permissions for teams
• Model flexibility: works across major LLM providers
• Agency tools: multi-client workspaces, white-labeling and client handoff

How Voiceflow works

You design an agent in the visual builder, connect a knowledge base and choose a model provider, then deploy it to voice or chat channels. Billing is usage based: third-party sources report $0.005 per customer message and $0.05 per phone minute, plus model calls billed per 1,000 tokens on top of plan credits. Observability shows how agents perform.

Who uses Voiceflow?

Product teams, businesses and agencies building customer-facing agents use it. The vendor offers implementation support for businesses and a program for agencies with multi-client workspaces.

Voiceflow pricing

The vendor page lists transparent usage-based billing and a free trial with no credit card for agencies but no dollar tiers. Third-party sources report Pro at $60 a month with 10k credits, Business at $150 with 30k credits, and extra editors at $50.

Voiceflow alternatives

Alternatives include Dante AI for custom business chatbots, Engati for multichannel bots, Typebot for open-source chatbot flows, YourGPT for no-code AI agents, and Chaindesk for knowledge-base chatbots.