Chatlayer

What is Chatlayer?

Chatlayer is a conversational AI platform, now a Sinch product, for building and deploying chatbots and voice bots across multiple channels. It is designed so businesses can engage customers around the clock without writing code.

Key capabilities of Chatlayer

• No-code bot builder: Templates let non-developers create bots
• Multilingual NLP: Natural language processing in 100+ languages
• Text and voice channels: Deploys one bot across messaging and voice
• CRM and contact center connections: Connects to CRM systems, ticketing platforms and contact centers via API
• Analytics dashboard: Tracks bot performance and messages
• GPT-3 enhancement: Optional GPT-3 integration for personalized responses

How Chatlayer works

A builder designs conversation flows from templates in a no-code editor, trains the multilingual NLP, and publishes the bot to text and voice channels. Through API connections the bot reads and writes data in CRM and ticketing systems and can hand off to contact center agents. The analytics dashboard reports on messages and bot performance. Sinch states the platform can automate up to 90 percent of customer interactions.

Who uses Chatlayer?

Customer service and digital teams that need multilingual bots without engineering resources. Sinch says over 200,000 businesses use Chatlayer, a figure that should be read as vendor-reported.

Chatlayer pricing

The Sinch product page does not list prices. It mentions a free trial through the signup portal and directs visitors to a main pricing page for details.

Chatlayer alternatives

Alternatives include Voiceflow for collaborative agent design, Botpress for developer-friendly bot building, and Yellow.ai for enterprise multichannel automation.