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AI customer support agents priced per user and AI resolution
Updated
ChatBot is an AI customer service platform from Text that builds AI agents to resolve customer questions across a website, WhatsApp, Messenger and SMS, with handoff to human agents when needed. Pricing is per user with a monthly allowance of AI resolutions.
You connect the AI agent to your knowledge sources, publish it on the channels you use, and it answers visitor questions on its own. Resolved conversations count as AI resolutions against the plan allowance. When an agent cannot resolve a question it hands the chat to a human agent in the same system.
ChatBot suits support and sales teams in e-commerce and service businesses that want automated first-line answers on web chat and messaging channels, with support staff available for escalations.
Essential costs $19 per user per month billed yearly or $25 billed monthly and includes 10 AI resolutions per month. Growth costs $79 per user per month billed yearly or $99 billed monthly with 200 AI resolutions. Enterprise is custom. Extra AI resolutions cost $49.50 per 50-pack, and a 14-day free trial needs no credit card.
Alternatives include Tidio Lyro, which targets small e-commerce stores, Botsonic for no-code chatbots, and Denser for training chatbots on your content. ChatBot is built by the maker of LiveChat.
Pricing Model
SUBSCRIPTION
Starting Price
$19/mo
Free Options
Free trial
| Feature | Essential | Growth | Enterprise |
|---|---|---|---|
| Per user, billed yearly ($25 billed monthly) | , | , | |
| 10 AI resolutions per month | , | , | |
| 1 AI agent | , | , | |
| 14-day free trial | , | , | |
| Per user, billed yearly ($99 billed monthly) | , | , | |
| 200 AI resolutions per month | , | , | |
| 10 AI agents | , | , | |
| Unlimited chat history | , | , | |
| Custom AI agents | , | , | |
| Dedicated account team | , | , | |
| SLAs and white-label options | , | , |
Other
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API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
AI chatbot and helpdesk trained on your content, free plan
No-code AI agent builder trained on your content
