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Live chat and AI chatbots answered from Teams, Slack or Google Chat
Updated
Social Intents is a live chat and AI customer support platform that lets teams respond to customers from Microsoft Teams, Slack or Google Chat instead of a separate dashboard. It supports website chat, WhatsApp, SMS and Messenger and offers AI chatbots powered by ChatGPT, Claude or Gemini. Customers include USC, University of Chicago, TUI Travel and Slack.
A chat widget on your site or channel sends messages into a Teams, Slack or Google Chat channel. The AI bot answers routine questions and runs actions, and staff take over from their chat app. The vendor reports responses in under 5 seconds and AI resolving 75% of inquiries.
Support, sales and IT teams that live in Teams or Slack use it, including universities and travel companies.
Starter is $39 per month (4 seats, 250 conversations), Basic $69 (1,000 conversations), Pro $99 (5,000) and Business $199 (10,000). Annual billing saves 20% and a 14-day free trial is available.
Social Intents is compared with Chatbase, Denser and Userbot. Chatbase and Denser train chatbots on your content, while Social Intents centers on live chat inside Teams and Slack.
Pricing Model
SUBSCRIPTION
Starting Price
$39/mo
Free Options
Free trial
| Feature | Starter | Basic | Pro | Business |
|---|---|---|---|---|
| 4 seats | , | , | , | |
| 250 conversations | , | , | , | |
| Unlimited seats | , | |||
| 1,000 conversations | , | , | , | |
| 5,000 conversations | , | , | , | |
| 10,000 conversations | , | , | , |
Other
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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