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Multichannel CX surveys and feedback intelligence
Zonka Feedback is a multichannel customer experience and survey platform that helps businesses collect and act on feedback across email, SMS, WhatsApp, web, in-app, kiosks, and offline channels. It supports NPS, CSAT, CES, and custom surveys, along with contact and journey tracking, so teams can measure experience at every touchpoint and route insights to the right people.
The platform pairs survey collection with CX operations: automation and workflows, location and agent-based CX management, online reputation management, and real-time alerts help close the loop on feedback quickly. A separate AI Feedback Intelligence product adds GenAI-powered thematic and sentiment analysis, trends, impact analysis, and role-based dashboards for teams that want to mine large volumes of feedback for patterns.
Zonka Feedback offers two main products: a Feedback Management plan around 199 dollars per month priced mainly by responses, and an AI Feedback Intelligence plan around 999 dollars per month priced by data credits, which can be bundled. Aimed at CX, support, and operations teams across retail, healthcare, and services, it competes with SurveySparrow, Qualtrics, SurveyMonkey, and Delighted for multichannel feedback and CX management.
Pricing Model
Subscription
Starting Price
$199/mo
Free Options
Free trial
| Feature | Feedback Management | AI Feedback Intelligence Popular | Enterprise |
|---|---|---|---|
| Multichannel surveys | — | — | |
| NPS, CSAT, CES | — | — | |
| Journey tracking | — | — | |
| CX automation | — | — | |
| Priced by responses | — | — | |
| GenAI analysis and trends | — | — | |
| Thematic and sentiment | — | — | |
| Impact analysis | — | — | |
| Role-based dashboards | — | — | |
| Priced by data credits | — | — | |
| Custom pricing | — | — | |
| Bundle both products | — | — | |
| Advanced security | — | — | |
| Dedicated support | — | — |
Other
CRM
Communication
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API Types
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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Quick comparisons
