SurveySparrow

SurveySparrow is a survey and experience-management platform best known for turning surveys into engaging, conversational, chat-like experiences that lift completion rates. Instead of static forms, respondents answer one question at a time in a mobile-friendly, conversational flow. Beyond survey design, SurveySparrow spans customer and employee experience — NPS, CSAT, and CES tracking, 360-degree feedback, and reputation management — so organizations collect feedback across the customer and employee lifecycle and act on it.

The platform combines flexible survey building with automation and analytics. A drag-and-drop builder supports many question types, logic, and multilingual surveys; distribution spans email, SMS, web, QR, and shareable links; and recurring surveys, reminders, and workflows automate feedback programs. Executive dashboards, sentiment analysis (CogniVue AI), and integrations with CRMs and helpdesks turn responses into insight and action, while ticketing routes issues for follow-up. It's used by teams running voice-of-customer, employee-engagement, and market-research programs that want higher engagement than traditional survey tools.

SurveySparrow serves CX, HR, and research teams at businesses of all sizes. It offers a limited free plan and paid tiers billed annually: Basic around $19/month, Business around $79/month (3 users, ~50,000 responses, AI, ticketing), Professional around $249/month (5 users, ~100,000 responses, HIPAA), and custom Enterprise, with extra seats around $49/month. It competes with SurveyMonkey, Typeform, Qualtrics, and Jotform, differentiating on conversational surveys and integrated experience management.