Yalo

What is Yalo?

Yalo is an AI sales platform that uses virtual agents to manage customer journeys and conversational commerce across channels such as WhatsApp, apps and phone calls. It targets consumer goods, financial services, telecom and ecommerce companies, mainly in Latin America, Africa and Europe.

Key features of Yalo

• Oris sales agent: An AI agent the vendor says recreates the best salesperson.
• Omnichannel interaction: Conversations over WhatsApp, apps and phone calls.
• Conversational commerce: Customers browse, order and reorder inside chat.
• Product recommendation models: Recommendations drawn from data and AI.
• Modular platform: Personalizes each customer interaction using data.
• AI-first architecture: Designed to protect business data and privacy.

How Yalo works

A brand connects its catalog and customer data to Yalo, and its AI agent engages customers over chat or voice. The agent recommends products, takes orders and hands the conversation to people when needed. Brands use it to reach small retailers and consumers who prefer messaging.

Who uses Yalo?

The vendor shows customers including Nestlé, Alpina, Heineken, Coca-Cola FEMSA, Mondelez, PepsiCo and Unilever. It lists financial services, telecom and ecommerce as target industries, and reports results such as 3x conversion and +40% average ticket, which are vendor claims.

Yalo pricing

Yalo does not publish pricing; interested buyers contact the vendor.

Yalo integrations

The vendor names WhatsApp as a sales and communication channel. It does not name other third-party software integrations on its homepage.

Yalo alternatives

Gupshup is a messaging and conversational engagement platform with a large WhatsApp business API footprint. Wati is a WhatsApp business tool aimed at small and mid-sized teams. Twilio is a communications API platform that developers build on, and Treble focuses on WhatsApp communication at scale in Latin America.