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Visual feedback for websites, images, and PDFs
Userback is a visual feedback and bug tracking tool built for product teams and SaaS companies to collect annotated feedback on websites, web apps, images, and PDFs. Users capture screenshots or video, mark up exactly what they mean, and Userback records the technical context so teams can act on precise, reproducible input rather than vague descriptions.
The platform centers on customizable feedback widgets and branded forms that you embed in your product, giving you a direct channel for bug reports, feature requests, and general feedback. Screenshot and video annotation, real-time notifications, session capture, and user identification help teams prioritize issues, while organization by project keeps feedback structured across multiple sites or clients.
Userback offers a Free Forever plan with two projects and short feedback retention, then paid Team, Business, and Business Plus tiers - roughly 29, 79, and 159 dollars per month - that add projects, integrations, and advanced controls. It integrates with tools like Jira, Trello, Slack, Basecamp, and Azure DevOps, and competes with Usersnap, Marker.io, and BugHerd as a flexible, affordable website feedback platform.
Pricing Model
Freemium
Starting Price
$0/mo
Free Options
Free version, Free trial
| Feature | Free | Team Popular | Business | Business Plus |
|---|---|---|---|---|
| 2 feedback projects | — | — | — | |
| 7-day feedback retention | — | — | — | |
| Visual annotation | — | — | — | |
| Basic widget | — | — | — | |
| More projects | — | — | ||
| Video feedback | — | — | — | |
| Integrations | — | — | — | |
| Real-time notifications | — | — | — | |
| Branded forms | — | — | — | |
| Session capture | — | — | — | |
| User identification | — | — | — | |
| Advanced widgets | — | — | — | |
| Advanced controls | — | — | — | |
| Priority support | — | — | — | |
| Custom domains | — | — | — |
Other
DevOps
Communication
Productivity
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Visual feedback and bug reporting for teams
Visual bug reporting straight into your tracker
Agile project and issue tracking for software teams
