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Visual feedback and bug reporting for teams
Usersnap is a visual feedback and bug reporting platform that helps product, design, and QA teams collect precise, contextual feedback directly on their websites and web apps. Users and testers annotate a page with screenshots and notes, and Usersnap automatically attaches technical metadata so developers can reproduce and resolve issues quickly.
Beyond bug capture, Usersnap doubles as a feedback and micro-survey tool: teams can run NPS surveys, feature request boards, and in-product feedback widgets to understand user sentiment across the product lifecycle. Customizable forms, anonymous feedback, dashboards, and role-based permissions make it usable for both internal QA and customer-facing feedback collection.
Usersnap integrates with development and project tools like Jira, Trello, GitHub, and Slack so feedback flows straight into existing workflows. It offers a free tier for the first feedback items and paid plans that scale by project and volume, typically from around 79 dollars per month up through Company and Premium tiers, plus custom Enterprise. It competes with Marker.io, Userback, and BugHerd as a leading website feedback and bug reporting tool.
Pricing Model
Freemium
Starting Price
$0/mo
Free Options
Free version, Free trial
| Feature | Free | Startup Popular | Company | Premium |
|---|---|---|---|---|
| First 20 feedback items free | — | — | — | |
| No credit card | — | — | — | |
| Basic capture | — | — | — | |
| Try before you buy | — | — | — | |
| Screenshot feedback | — | — | — | |
| Bug tracking | — | — | — | |
| Integrations | — | — | — | |
| Custom forms | — | — | — | |
| Multiple projects | — | — | — | |
| Surveys and NPS | — | — | — | |
| Advanced widgets | — | — | — | |
| Role permissions | — | — | — | |
| Higher volume | — | — | — | |
| More projects | — | — | — | |
| Priority support | — | — | — | |
| Advanced controls | — | — | — |
Other
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Communication
Productivity
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Agile project and issue tracking for software teams
Visual kanban boards to organize projects and tasks.
Quick comparisons
