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Unified customer experience management platform
Sprinklr is a unified customer experience management (Unified-CXM) platform that brings social media management, marketing, customer service, and insights together on one AI-powered enterprise system. It helps large brands manage their presence and conversations across 30+ digital channels, from social and messaging to reviews and community, with unified data and AI.
The platform covers social media management and publishing, social and digital customer service, marketing and advertising, conversational AI and self-service, and analytics and insights, sold as enterprise software (self-serve tiers were discontinued in April 2026, with enterprise contracts commonly starting around $50,000 per year). Its unification of front-office functions on one platform differentiates it from point tools.
Sprinklr serves large enterprises and brands that manage customer experience across many digital channels and want unified data, AI, and governance. Its breadth across marketing, service, and social, plus enterprise scale, make it a leading Unified-CXM platform for global organizations.
Pricing Model
Custom
Starting Price
Contact vendor
Free Options
None
| Feature | Enterprise CXM | Enterprise Suite |
|---|---|---|
| Unified social/marketing/service | — | |
| 30+ channels | — | |
| AI insights | — | |
| From ~$50,000/year | — | |
| Custom quote | ||
| Full front-office suite | — | |
| Conversational AI | — | |
| Governance & scale | — | |
| Dedicated support | — |
Other
CRM
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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