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Cloud ITSM and service desk
SolarWinds Service Desk is IT service management software offering a cloud ITSM platform with incident, problem and change management plus asset discovery. Founded in 1999 and based in Austin, Texas, USA, SolarWinds Service Desk helps mid-size IT teams work more efficiently and achieve better outcomes.
SolarWinds Service Desk is built for mid-size IT teams. It suits teams that want incident and problem management without spreadsheets and disconnected tools.
Compared with alternatives like Freshservice, SolarWinds Service Desk differentiates on incident and problem management. Pricing is quote-based and scoped to your usage and team size.
Pricing Model
Quote-based
Starting Price
Contact vendor
Free Options
Free trial
Core SolarWinds Service Desk for growing teams. Contact for a quote.
Advanced SolarWinds Service Desk for larger organizations. Contact for a quote.
| Feature | Professional Popular | Enterprise |
|---|---|---|
| incident and problem management | , | |
| change management | , | |
| Integrations | , | |
| Analytics and reporting | , | |
| Standard support | , | |
| Everything in Professional | , | |
| asset discovery | , | |
| service catalog | , | |
| Advanced security and controls | , | |
| Dedicated support and onboarding | , |
Other
DevOps
Communication
Missing an integration?
API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
AI-powered IT service management and enterprise service desk.
IT service management and help desk built on the Jira platform.
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