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In-product surveys built for SaaS
Refiner is an in-product survey tool built specifically for SaaS companies, fintechs, edtechs, and marketplaces to collect user feedback at the right moment inside their product. Product managers, growth marketers, customer success teams, and researchers use it to run NPS, CSAT, CES, product-market-fit, and custom microsurveys targeted by user attributes and behavior.
The platform pairs a visual survey builder with advanced logic - conditional and skip logic, question branching, and piping - so surveys feel tailored, plus segmentation and event-based targeting to reach the right users. Responses can be enriched with product and CRM data and pushed to analytics tools, making feedback actionable rather than stranded in a survey dashboard.
Refiner uses transparent pricing based on monthly active users, with a free version, an Essentials plan around 99 dollars per month, and a Growth plan around 239 dollars per month that unlocks advanced event tracking and deep integrations with Mixpanel and Amplitude. All paid plans include unlimited survey responses, and custom Enterprise pricing is available. It competes with Sprig, Formbricks, Typeform, and Hotjar for in-app SaaS surveys.
Pricing Model
Freemium
Starting Price
$0/mo
Free Options
Free version, Free trial
| Feature | Free | Essentials Popular | Growth | Enterprise |
|---|---|---|---|---|
| Core survey builder | — | — | — | |
| Major survey types | — | — | — | |
| Limited MAUs | — | — | — | |
| Try before you buy | — | — | — | |
| Usage-based by MAU | — | — | ||
| Unlimited responses | — | — | — | |
| Visual builder | — | — | — | |
| PMF and NPS campaigns | — | — | — | |
| Integrations | — | — | — | |
| Advanced event tracking | — | — | — | |
| Mixpanel and Amplitude | — | — | — | |
| Advanced targeting | — | — | — | |
| Custom MAUs | — | — | — | |
| Advanced controls | — | — | — | |
| SSO | — | — | — | |
| Dedicated support | — | — | — |
Other
CRM
Communication
Analytics
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Open-source surveys and experience management
Conversational forms, surveys, and quizzes that people finish.
See how users behave — heatmaps, recordings, surveys, and feedback.
