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Help desk and ticketing for support teams
HappyFox is a help desk and customer support platform that centralizes tickets from email, chat, phone, social, and web into a single system with automation, SLAs, and a knowledge base. It serves both external customer support and internal use cases like IT and HR help desks, with a broader suite that includes live chat, workflow automation, and business intelligence.
The platform focuses on structured, efficient ticketing: smart rules and automations to route and prioritize, canned actions, SLA management, customer satisfaction surveys, and reporting. Its self-service knowledge base and community reduce ticket volume, while integrations with tools like Slack, Salesforce, and Jira connect support to the rest of the business.
HappyFox offers agent-based plans starting around 14 dollars per agent per month (Standard, with capped interactions) and 29 dollars for higher tiers, plus unlimited-agent plans beginning around 1,499 dollars per month that become economical for larger teams. With eight plan options and add-ons, real-world costs for a 10-agent team commonly land around 1,500 dollars per month. It competes with Zendesk, Freshdesk, and Zoho Desk as a flexible ticketing choice.
Pricing Model
Subscription
Starting Price
$14/mo
Free Options
Free trial
| Feature | Standard | Premium Popular | Unlimited Agents | Enterprise |
|---|---|---|---|---|
| Per agent | — | — | ||
| 500 interactions per agent | — | — | — | |
| Multichannel ticketing | — | — | — | |
| Knowledge base | — | — | — | |
| SLA management | — | — | — | |
| Higher interaction limits | — | — | — | |
| Automation | — | — | — | |
| Advanced reporting | — | — | — | |
| CSAT surveys | — | — | — | |
| Flat monthly | — | — | — | |
| Unlimited agents | — | — | — | |
| Predictable cost | — | — | — | |
| For larger teams | — | — | — | |
| Custom pricing | — | — | — | |
| Advanced security | — | — | — | |
| SLA | — | — | — | |
| Dedicated support | — | — | — |
Other
CRM
DevOps
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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