Featurebase

Featurebase is an all-in-one platform that combines product feedback management with a customer support suite. On the product side, it offers feedback boards (capture and vote on feature requests), roadmaps, changelogs, and surveys to run the feedback-to-release loop; on the support side, it provides a shared inbox, live chat, and a help center. By bundling feedback and support (plus an AI agent), Featurebase lets teams both understand what customers want and help them — from one tool — which appeals to startups and product-led companies wanting to consolidate.

The platform emphasizes a connected loop and AI. Feedback boards, roadmaps, and changelogs keep users engaged from request to shipped; surveys gather targeted input; and the support suite (inbox, live chat, help center) resolves questions, with an AI agent (Fibi) that can handle support conversations from your content. Featurebase includes integrations, custom domains and branding, and segmentation, and both its Product Suite and Support Suite are included in every plan. Its pricing is per seat (any admin who manages feedback or support), with AI resolutions billed per use.

Featurebase serves startups and product-led teams that want feedback, roadmaps, changelogs, and support together. Pricing (per seat, with both suites included, and a free plan) is Free, then Growth around $29/seat/month, Professional around $59/seat/month, and Enterprise around $99/seat/month (monthly billing ~28–30% higher), plus $0.29 per AI resolution; there is an 86%-off early-stage startup program. It competes with Canny, Frill, Productboard, and Intercom, differentiating on combining product feedback and customer support in one platform.