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AI-powered IT service management with no-code workflows
Updated
EasyVista Service Manager is an AI-powered IT service management (ITSM) platform for IT teams that need incident, request, change and asset management in one system of record. The vendor says EasyVista was included in the 2026 Gartner Magic Quadrant for ITSM.
Users raise requests through a portal or chat, and workflows route them to the right team. AI suggests resolutions and predicts incidents, while change and asset records stay linked to each ticket.
IT service desks in education, manufacturing, the public sector, financial services, retail and healthcare. The vendor shows customers such as Orange County Public Schools, Jackson Health System, Skipton and Engie Ineo.
EasyVista does not publish prices. The vendor mentions flexible licensing and no-code implementation, and pricing comes from a quote request.
The only named connection on the vendor site is EasyVista for Microsoft Teams, a chatbot add-on. The platform also links to a broader integrations page.
Freshservice is a lower-cost ITSM tool aimed at mid-size teams. Jira Service Management is built around Atlassian workflows, and ServiceNow is a large enterprise platform. EasyVista positions its no-code configuration against the heavier implementations of enterprise ITSM tools.
Pricing Model
QUOTE BASED
Starting Price
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Free Options
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Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Enterprise IT service management and digital workflow platform
Cloud IT service management with ITAM and workflow automation
Customer service and engagement platform with omnichannel ticketing
IT service management and service desk from Atlassian
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