Document360

What is Document360?

Document360 is an AI-powered knowledge base platform for support, technical writing, and product teams that publish help centers, product documentation, SOPs, and internal wikis. It combines an editor with categories and versioning, AI search and chatbot features, and analytics. The vendor lists SOC 2, ISO 27001:2022, and GDPR compliance.

Key features of Document360

• Eddy AI: generative AI support across the documentation lifecycle.
• AI Search: conversational search over articles with source citations.
• AI Chatbot: answers drawn from docs, tickets, files, and FAQs, sold as an add-on.
• AI Writing Agent: generates documentation from videos and files inside the editor.
• MCP Server: connects the knowledge base to ChatGPT, Claude, and Copilot.
• Workflow Builder: custom content review workflows.
• Pro Analytics: content and usage insights.
• Support ticket deflector: reduces tickets through self-service.

How Document360 works

Writers create articles in the editor, organize them into categories, and route them through review workflows before publishing. Readers search the public or private knowledge base with AI search, or ask the chatbot. Analytics show which articles are used and which searches fail, so teams can fill gaps.

Who uses Document360?

Document360 serves support, technical writing, product management, engineering, and leadership teams for internal and external knowledge bases, software documentation, SOPs, user manuals, and API documentation. The vendor lists SaaS, IT, financial services, healthcare, education, manufacturing, retail, and nonprofit customers.

Document360 pricing

Document360 does not publish list prices; it builds a custom quote around the number of team accounts, workspaces, languages, SSO and security needs, privacy model, and use of the AI Premium Suite. The AI Chatbot and AI Premium Suite items are sold as add-ons. Every customer gets a dedicated success manager and onboarding sessions.

Document360 integrations

Document360 names Slack, Intercom, Zendesk, Salesforce, GitHub, Freshdesk, Microsoft Teams, Google Analytics, and Chrome, among 60+ out-of-the-box connectors.

Document360 alternatives

Notion is a general workspace and wiki that can host docs but is not built for public help centers. Confluence is Atlassian's team wiki, strong for internal documentation. Mintlify is a developer-oriented documentation platform built around docs-as-code. ReadMe is an API documentation platform with interactive references.