Helpjuice

What is Helpjuice?

Helpjuice is knowledge base software for support, operations and enablement teams that want to write, organize and search company documentation. Customers and employees use it to find answers in FAQs, help articles and procedures without contacting support.

Key features of Helpjuice

• AI search and chat: Swifty AI powers typo-tolerant search, a chatbot and a help bar.
• AI content creation: helps write and update articles.
• Editor: rich formatting, versioning and step-by-step tutorials.
• Planner: Kanban-style planning for knowledge base topics.
• Localization: translations in 50+ languages.
• Analytics: tracks article use and what people search for.
• Access control: restrict content by user or group, or publish publicly.

How Helpjuice works

Authors write articles in the editor, organize them into categories and publish them to a branded knowledge base. Readers search with AI-assisted search or a help bar, and analytics show which searches fail so gaps can be filled.

Who uses Helpjuice?

Support, operations, enablement, onboarding and SaaS teams. The vendor names TCL, Shipt, Virgin Mobile, Upstart, ZoomInfo and Appcues as customers, and shows GDPR and SOC 2 badges.

Helpjuice pricing

Helpjuice lists three plans billed monthly: Knowledge Base at $249 per month (30 users, 12 GB), AI-Knowledge Base at $449 (100 users, 24 GB, AI suite and SSO) and Unlimited AI-Knowledge Base at $799 (unlimited users, 38 GB). A 14-day free trial needs no credit card, and nonprofits and educational institutions can request discounts.

Helpjuice integrations

Helpjuice offers free migration support from Zendesk, Confluence and Help Scout, plus a Chrome extension for browser access. The vendor says it connects with chat, ticketing and search tools.

Helpjuice alternatives

Notion and Confluence are general wikis, while Helpjuice is purpose-built for public help centers and internal knowledge bases. Mintlify and ReadMe focus on developer documentation sites.