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Business management platform for MSPs and IT solution providers
ConnectWise is a comprehensive business management platform for MSPs and IT solution providers, offering PSA (professional services automation), RMM (remote monitoring and management), CPQ (quote-to-cash), remote access (ScreenConnect), and cybersecurity products to run and grow an IT services business. It is one of the most established and powerful platforms in the MSP industry.
The platform's core products - ConnectWise PSA (formerly Manage) for ticketing, projects, and billing; ConnectWise RMM (formerly Automate) for endpoint management; ConnectWise CPQ (formerly Sell) for quoting; and ConnectWise ScreenConnect for remote access - are priced separately but integrate into a unified operating platform, with a large ecosystem and deep functionality for established MSPs.
ConnectWise does not publish list pricing (custom quotes per deployment), with PSA reported around 35 to 145 dollars per user per month (10-25 users typically 95 to 145 dollars), RMM at 1.50 to 3.50 dollars per agent per month across Essential, Pro, and Premium tiers (ScreenConnect now included), and a typical PSA plus RMM bundle running near 9,000 dollars a year for a small-to-midsize MSP. Aimed at MSPs and IT solution providers, it competes with NinjaOne, Atera, Syncro, Datto RMM, and Kaseya.
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| Feature | ConnectWise PSA | ConnectWise RMM | Platform Bundle |
|---|---|---|---|
| ~35-145 dollars per user | — | — | |
| Ticketing and projects | — | — | |
| Billing | — | — | |
| Service management | — | — | |
| Custom quote | |||
| ~1.50-3.50 dollars per agent | — | — | |
| Essential, Pro, Premium | — | — | |
| Endpoint management | — | — | |
| ScreenConnect included | — | — | |
| PSA + RMM + CPQ | — | — | |
| ~9,000 dollars per year (SMB MSP) | — | — | |
| Unified platform | — | — | |
| CPQ and cybersecurity | — | — |
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API Types
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
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Unified IT management and endpoint monitoring (RMM)
All-in-one RMM and PSA with per-technician pricing
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