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Reviews and customer communication for local businesses
Broadly is reputation management software offering a customer experience platform for local businesses with reviews, web chat, texting and payments. Founded in 2014 and based in Oakland, California, USA, Broadly helps local service businesses work more efficiently and achieve better outcomes.
Broadly is built for local service businesses. It suits teams that want review generation without spreadsheets and disconnected tools.
Compared with alternatives like Podium, Broadly differentiates on review generation. Pricing is quote-based and scoped to your usage and team size.
Pricing Model
Quote-based
Starting Price
Contact vendor
Free Options
Free trial
Core Broadly for growing teams. Contact for a quote.
Advanced Broadly for larger organizations. Contact for a quote.
| Feature | Professional Popular | Enterprise |
|---|---|---|
| review generation | , | |
| web chat and texting | , | |
| Integrations | , | |
| Analytics and reporting | , | |
| Standard support | , | |
| Everything in Professional | , | |
| payments | , | |
| websites for local businesses | , | |
| Advanced security and controls | , | |
| Dedicated support and onboarding | , |
Other
CRM
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Reviews and loyalty for ecommerce brands
