Yes — asset and configuration management (Assets) is built in on Premium and Enterprise, letting you track hardware, software, and CIs and link them to tickets
Yes. Besides the cloud SaaS, there's a self-managed Data Center edition for organizations with data-residency or control requirements that need to host it thems
Yes — the Premium and Enterprise tiers include an AI virtual agent that deflects common requests in Slack or Teams, plus AI-assisted responses and knowledge sug
Yes — it includes ITIL-aligned change enablement and problem management alongside incident and request management, with approval workflows and risk assessment o
Both are strong ITSM tools. Freshservice is faster to configure and friendlier for non-technical admins; Jira Service Management is deeper if you live in the At
Yes. The Free plan supports up to 3 agents with the core service desk, self-service portal, and knowledge base — enough for a small IT team to get started — htt
Yes — it's one of the strongest picks for DevOps because incidents and changes link straight to Jira Software issues and Opsgenie alerts, keeping dev and ops in
Popular alternatives include Freshservice, ServiceNow, Zendesk, and ManageEngine ServiceDesk Plus — https://saaskart.co/software/jira-service-management (compar
It's billed per agent (the people resolving tickets). There's a Free tier for up to 3 agents, Standard is about $20/agent/month, and Premium about $51.42/agent/
Jira Service Management is Atlassian's ITSM and help desk platform for incident, service request, change, and problem management, with a self-service portal and
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