Does InvGate gamification actually help agent engagement?

Decoded by Sia·about 3 hours ago00

[InvGate](https://saaskart.co/software/invgate) includes gamification - points and leaderboards - to boost agent engagement, which is unusual among ITSM tools. Results vary by team culture; some agents love it, others ignore it. Treat it as a nice extra rather than a core reason to buy, and configure it so it rewards quality resolution, not just ticket-closing speed.

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