New Relic vs Prometheus: Which App Performance Monitoring Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.
The Short Answer
New Relic vs Prometheus, in 15 seconds
Choose New Relic if…
- You want to trial before paying
- You depend on a broad integration ecosystem
- You have strict security & compliance needs
- You need the broader feature set
Choose Prometheus if…
- You prefer Prometheus's approach and ecosystem
Head-to-Head Scorecard
How New Relic and Prometheus score
New Relic leads on 4 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
NewNo reviewsPrometheusNo reviews - Even
Review Volume
Number of verified reviews — a proxy for adoption
New0Prometheus0 - Even
Entry Pricing
Lowest published starting price (free plan = lowest)
New$0/moPrometheus$0/mo - New Relic
Free Access
Availability of a free plan and/or free trial
NewFree plan + trialPrometheusFree plan - New Relic
Integrations
Number of listed third-party integrations
New10Prometheus6 - New Relic
Features
Number of listed product capabilities
New12Prometheus0 - Even
AI Features
Capabilities mentioning AI, automation or ML
New—Prometheus— - New Relic
Security & Compliance
Number of listed compliance certifications
New5Prometheus1 - Prometheus
Platforms & Deployment
Supported platforms and deployment options
New3Prometheus6
Feature Comparison
New Relic vs Prometheus feature breakdown
Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.
New Relic
PrometheusPricing Comparison
New Relic vs Prometheus pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
New Relic
$0/mo to start- 100 GB data ingest/month
- 1 full-platform user
- Unlimited basic users
- All 50+ capabilities
- Up to 5 full-platform users
- Core users $49 each
- APM and infrastructure
- Standard support
- Unlimited full-platform users
- Advanced alerting and AIOps
- Higher data volumes
- SSO
- Advanced security and governance
- FedRAMP option
- Data residency
- Dedicated support
Prometheus
$0/mo to start- PromQL queries
- Time-series metrics
- Self-hosted
- Exporters
- High availability
- Long-term storage
- Integrations
- Support
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
New Relic vs Prometheus: strengths and trade-offs
New Relic
Pros
- Free plan available
- Free trial offered
- Broad integration ecosystem (10)
- Compliance: SOC 2, ISO 27001, GDPR
- Public API available
Cons
Prometheus
Pros
- Free plan available
- Compliance: Open Source
- Public API available
Cons
- Fewer native integrations than the alternative
Buyer Fit
Who should use New Relic vs Prometheus?
Startups
Either
Either keeps early-stage costs lowest with its entry tier.
Small businesses
Either
Either offers the most accessible pricing for lean teams.
Agencies
New Relic
New Relic connects to more tools for multi-client workflows.
Enterprises
New Relic
New Relic leads on compliance and breadth for complex needs.
Ecommerce
New Relic
New Relic integrates with more of the commerce stack.
SaaS companies
New Relic
New Relic is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (1)
Only in New Relic (9)
Only in Prometheus (5)
Keep Exploring
Other alternatives worth considering
Similar app performance monitoring products buyers compare alongside New Relic and Prometheus.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs New Relic and Prometheus against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationNew Relic vs Prometheus — Frequently Asked Questions
What is the difference between New Relic and Prometheus?
New Relic and Prometheus are both App Performance Monitoring solutions. New Relic is rated 0.0/5 by 0 users, while Prometheus is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, New Relic or Prometheus?
Based on user ratings, New Relic scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, New Relic or Prometheus?
New Relic is the more affordable option, starting at $0/month.
Does New Relic or Prometheus have a free plan?
New Relic offers a free plan. does not have a free tier but does offer a free trial.
Can I switch from New Relic to Prometheus?
Switching between New Relic and Prometheus is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use New Relic vs Prometheus?
New Relic is best suited for teams that prioritise enterprise features. Prometheus works well for teams looking to start free and scale.
Our Verdict
The bottom line on New Relic vs Prometheus
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Either
It's a tie has the friendliest entry point for new teams.
Best for Enterprise
New Relic
New Relic leads on compliance and feature breadth.
Best Value
Either
It's a tie delivers the lowest cost to get started.
Best AI Features
Either
Comparable AI capabilities on both sides.
Highest Rated
Either
Both earn equal user ratings.