Chatwoot vs Crisp: Which Live Chat Software Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.
The Short Answer
Chatwoot vs Crisp, in 15 seconds
Choose Chatwoot if…
- You have strict security & compliance needs
Choose Crisp if…
- You prefer Crisp's approach and ecosystem
Head-to-Head Scorecard
How Chatwoot and Crisp score
Chatwoot leads on 2 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
ChatwootNo reviewsCrispNo reviews - Even
Review Volume
Number of verified reviews — a proxy for adoption
Chatwoot0Crisp0 - Even
Entry Pricing
Lowest published starting price (free plan = lowest)
Chatwoot$19/moCrisp$45/mo - Even
Free Access
Availability of a free plan and/or free trial
ChatwootFree plan + trialCrispFree plan + trial - Even
Integrations
Number of listed third-party integrations
Chatwoot6Crisp6 - Even
Features
Number of listed product capabilities
Chatwoot6Crisp6 - Even
AI Features
Capabilities mentioning AI, automation or ML
Chatwoot1Crisp1 - Chatwoot
Security & Compliance
Number of listed compliance certifications
Chatwoot2Crisp1 - Chatwoot
Platforms & Deployment
Supported platforms and deployment options
Chatwoot7Crisp6
Feature Comparison
Chatwoot vs Crisp feature breakdown
Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.
Chatwoot
CrispPricing Comparison
Chatwoot vs Crisp pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
Chatwoot
$19/mo to start- Shared inbox & live chat
- Multichannel support
- Self-host anywhere
- Community support
- Hosted Chatwoot
- Live chat & inbox
- Automation
- Email support
- Advanced reporting
- SLA & roles
- Audit logs
- Priority support
Crisp
$45/mo to start- Live chat for 2 seats
- Shared inbox
- Mobile apps
- Basic widget
- Up to 4 seats
- Unlimited conversations
- Knowledge base
- Integrations
- Up to 10 seats
- Chatbot & triggers
- CRM
- Campaigns
- Up to 20 seats
- Advanced chatbot
- Co-browsing
- Priority support
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
Chatwoot vs Crisp: strengths and trade-offs
Chatwoot
Pros
- Free plan available
- Free trial offered
- Lower starting price ($19/mo)
- Compliance: SOC 2 Type II, GDPR
- Public API available
Cons
Crisp
Pros
- Free plan available
- Free trial offered
- Compliance: GDPR
- Public API available
Cons
- Higher starting price ($45/mo)
Buyer Fit
Who should use Chatwoot vs Crisp?
Startups
Either
Either keeps early-stage costs lowest with its entry tier.
Small businesses
Either
Either offers the most accessible pricing for lean teams.
Agencies
Either
Either connects to more tools for multi-client workflows.
Enterprises
Chatwoot
Chatwoot leads on compliance and breadth for complex needs.
Ecommerce
Either
Either integrates with more of the commerce stack.
SaaS companies
Either
Either is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (4)
Only in Chatwoot (2)
Only in Crisp (2)
Keep Exploring
Other alternatives worth considering
Similar live chat software products buyers compare alongside Chatwoot and Crisp.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs Chatwoot and Crisp against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationChatwoot vs Crisp — Frequently Asked Questions
What is the difference between Chatwoot and Crisp?
Chatwoot and Crisp are both Live Chat Software solutions. Chatwoot is rated 0.0/5 by 0 users, while Crisp is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, Chatwoot or Crisp?
Based on user ratings, Chatwoot scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, Chatwoot or Crisp?
Chatwoot is the more affordable option, starting at $19/month.
Does Chatwoot or Crisp have a free plan?
Chatwoot offers a free plan. does not have a free tier but does offer a free trial.
Can I switch from Chatwoot to Crisp?
Switching between Chatwoot and Crisp is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use Chatwoot vs Crisp?
Chatwoot is best suited for teams that prioritise enterprise features. Crisp works well for teams looking to start free and scale.
Our Verdict
The bottom line on Chatwoot vs Crisp
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Either
It's a tie has the friendliest entry point for new teams.
Best for Enterprise
Chatwoot
Chatwoot leads on compliance and feature breadth.
Best Value
Either
It's a tie delivers the lowest cost to get started.
Best AI Features
Either
Comparable AI capabilities on both sides.
Highest Rated
Either
Both earn equal user ratings.