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Ecommerce AI agent for sales, support and cart recovery
Updated
Zipchat AI is an omnichannel AI agent for online stores that automates sales conversations, customer support and cart recovery.
The agent learns from store catalog and policy data, greets visitors proactively and answers product questions. Through agentic skills and MCP it can call tools to apply discounts, start returns or check tracking, and it hands conversations to helpdesk tools using rules you set.
Online store owners and ecommerce teams. The vendor says 2,500+ brands use it and cites a 16.4% average chat-to-sale conversion, plus 4.9 out of 5 on Shopify.
Specific plan prices are not listed on the homepage. A 7-day free trial is offered, and Enterprise includes fixed 12-month pricing, unlimited conversations and EU or US data residency.
Rep AI and Octane AI are ecommerce engagement tools, Alby and Manifest AI add AI shopping assistants to Shopify stores, and Envive focuses on conversational commerce. Zipchat spans chat, social DMs and email.
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CRM
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
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AI sales and support agents for ecommerce stores
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