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Salesforce platform for building autonomous AI agents on CRM data
Updated
Salesforce Agentforce is a platform for building and deploying autonomous AI agents that act across service, sales, marketing and commerce. The agents are grounded in Salesforce CRM and business data.
Admins build agents in the Salesforce builder and ground them in CRM and Data Cloud data. Agents then take actions in service, sales and other flows. Usage is metered in conversations or Flex Credits, which the Digital Wallet tracks in real time, with threshold alerts.
Salesforce customers deploying agents for support, sales and commerce use Agentforce. Employee-facing deployments can use per-user licenses.
Salesforce lists $2 per conversation, or Flex Credits at $500 per 100k credits, where a standard action costs 20 credits and a voice action 30. An Agentforce User License is $5 per user per month, and a free Foundations tier exists.
Clari focuses on revenue forecasting, Regie.ai on sales content and outreach, and 11x on autonomous sales development agents. Agentforce is native to Salesforce CRM data.
Pricing Model
USAGE BASED
Starting Price
$2/mo
Free Options
Free version
| Feature | Foundations | Conversations | Flex Credits | Agentforce User License |
|---|---|---|---|---|
| Basic builder tools | , | , | , | |
| Agent creation | , | , | , | |
| Flat rate per conversation | , | , | , | |
| For customer-facing agents | , | , | , | |
| 20 credits per standard action | , | , | , | |
| 30 credits per voice action | , | , | , | |
| Requires separate Flex Credits | , | , | , |
Other
CRM
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API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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