Serval

What is Serval?

Serval is an AI-powered enterprise service management platform that automates employee requests, onboarding and offboarding, just-in-time access provisioning and support. It uses two agents: Catalyst for admins and a Help Desk agent for end users. Customers include WPP, Ramp, Vercel, GitHub, GitLab, Live Nation, Brex and Perplexity.

Key capabilities of Serval

• Catalyst Agent: turns natural language prompts into code-based workflows
• Help Desk Agent: resolves employee requests with admin-published tools
• Just-in-time access: privileged access and user access reviews
• IT automation: app access, password and MFA resets, device lockouts
• HR and finance requests: onboarding, leave, policy and invoice lookups
• Legal and GTM tasks: NDA automation and CRM hygiene

How Serval works

An admin describes a process to Catalyst, which writes a workflow in code. The Help Desk Agent then handles employee requests using only the tools the admin published, with deterministic execution and strict controls.

Who uses Serval?

IT, security, HR, finance and legal teams at tech-forward companies use Serval. One customer went from 0 to 40% automation in three weeks, and another completed over 50% of requests automatically.

Serval pricing

Serval does not publish pricing. Contact the vendor for a quote.

Serval alternatives

Serval is compared with Ravenna, Intezer and Qevlar AI. Ravenna also automates internal requests, while Intezer and Qevlar AI serve security operations.