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Knowledge-first conversational AI and agent assist on the Encore platform
Updated
Inbenta is a customer and employee experience platform built on a knowledge-first approach, where answers are retrieved from governed content rather than generated freely. Its Inbenta Encore platform includes self-service, AI assistants, live agent assist and AI orchestration.
Inbenta retrieves answers from governed knowledge content rather than free generation. Assistants handle conversations in chat or voice, agent assist helps human agents live, and orchestration connects workflows to other systems.
Inbenta is for customer service and employee support teams at larger organizations. The vendor claims 750+ companies running in production on it.
Inbenta does not list pricing and links to a pricing page. It offers a free proof of concept and demos.
boost.ai provides conversational AI for large enterprises, with a similar customer service focus. Chatbase builds chatbots from your own content. Hubtype and Botmaker focus on messaging channel automation, particularly WhatsApp.
Pricing Model
Subscription
Starting Price
Contact vendor
Free Options
Free trial
Inbenta for individuals and growing teams. See inbenta.com for current pricing.
Inbenta for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| Symbolic and generative AI chatbots | , | |
| AI search | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Knowledge base | , | |
| Ticketing | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
Other
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Build AI support agents trained on your own content
Conversational AI agents for messaging, email and voice, built in Latin America
