Hostie

What is Hostie?

Hostie is an AI virtual concierge for restaurants and hospitality groups. It answers incoming calls, texts and emails in the restaurant voice so guest communication is not missed while staff focus on in-person service.

Key capabilities of Hostie

• Call answering: Handles calls with custom prompts in the restaurant voice.
• Unified inbox: Manages calls, texts, emails, Instagram and Google Maps messages in one dashboard.
• Live transcripts: Shows conversations in real time so staff can jump in.
• Reservation handling: Covers bookings, party size changes and cancellations.
• Takeout ordering: Automated takeout ordering on the Premium tier.
• Multilingual support: Up to 20 languages on Premium.
• Operator app: Alerts staff and escalates complex situations.

How Hostie works

The AI answers inbound calls and messages, resolves common questions such as reservations and cancellations, and hands complex cases to staff. Owners can watch transcripts live and step in at any time, and retain ownership of their data. Hostie states its team is staffed by experienced restaurant operators.

Who uses Hostie?

Walk-in restaurants, full-service restaurants with reservations and takeout, and multi-location hospitality groups that miss calls during service.

Hostie pricing

Hostie lists three tiers, Essential, Premium and Hospitality Plus, but does not publish dollar prices. Contact sales via the pricing page. A free trial is offered through the sign-up flow.

Hostie alternatives

Hostie is aimed at restaurants specifically. VoicePlug and Kea offer AI phone answering for restaurants and other businesses, while Smallest.ai provides voice AI building blocks.