Dialpad Ai

What is Dialpad AI?

Dialpad AI is the artificial intelligence layer of the Dialpad business communications platform. Its AI Agent product handles customer conversations, and its call features transcribe and summarize conversations.

Key capabilities of Dialpad AI

• AI Agent: Handles scheduling, routing, order lookup and data retrieval.
• Credit-based pricing: Pay only when AI performs an actionable task.
• Real-time transcription: Live transcripts of calls.
• Call summaries: AI summaries of conversations.
• ROI estimator: Calculator for AI Agent return on investment.

How Dialpad AI works

Customers buy a pool of AI Agent Credits upfront, and credits are used only when the AI delivers value, such as scheduling an appointment or retrieving an order. Inactive conversations do not consume credits. Conversations the agent cannot resolve are handled by people.

Who uses Dialpad AI?

Dialpad AI is used by customer support, sales and contact center teams that already use or are evaluating Dialpad for calls and messaging.

Dialpad AI pricing

Dialpad does not show per-user prices for its AI Agent on the page reviewed. It uses conversation-based pricing where customers purchase AI Agent Credits, and quotes come through sales. A free trial is available.

Dialpad AI alternatives

Alternatives include Five9, which provides contact center software with AI, Talkdesk, which offers a cloud contact center with AI agents, and Aircall, which is a cloud phone system with call intelligence.