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AI employees that handle customer chats on WhatsApp and calls
Updated
Darwin AI is an AI employee platform that handles customer conversations and business automation over WhatsApp, Instagram and phone calls. Its tagline in Spanish is to delegate customer conversations to AI employees.
Each AI employee is assigned a job and talks to customers on WhatsApp, Instagram or by phone. It writes conversation data into connected CRMs, escalates to humans on defined triggers, and learns from interactions. Darwin says responses are audited through manual reviews, automated tests and sentiment analysis. It runs on WhatsApp Business API through a Meta partnership.
Companies in automotive, education, real estate, retail, healthcare, insurance and services. Logos shown include Subaru, Ocampo and WonderLab. Darwin reports USD 4.5M in funding from Base10 Partners.
Darwin AI does not publish prices or a free tier on its site, so cost must be obtained from the vendor directly.
Alternatives include Kommo for WhatsApp CRM with automation, Landbot for conversational bots, and Treble.ai for WhatsApp conversations at scale.
Pricing Model
QUOTE BASED
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CRM
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
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