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Programmable cloud contact center
Twilio Flex is programmable contact center software offering a programmable contact center platform (Twilio Flex) that teams fully customize with code. Founded in 2018 and based in San Francisco, California, USA, Twilio Flex helps teams wanting a customizable contact center work more efficiently and achieve better outcomes.
Twilio Flex is built for teams wanting a customizable contact center. It suits teams that want programmable contact center without spreadsheets and disconnected tools.
Compared with alternatives like Genesys, Twilio Flex differentiates on programmable contact center. Pricing is quote-based and scoped to your usage and team size.
Pricing Model
Quote-based
Starting Price
Contact vendor
Free Options
Free trial
Core Twilio Flex for growing teams. Contact for a quote.
Advanced Twilio Flex for larger organizations. Contact for a quote.
| Feature | Professional Popular | Enterprise |
|---|---|---|
| programmable contact center | , | |
| omnichannel communications | , | |
| Integrations | , | |
| Analytics and reporting | , | |
| Standard support | , | |
| Everything in Professional | , | |
| deep customization | , | |
| APIs and integrations | , | |
| Advanced security and controls | , | |
| Dedicated support and onboarding | , |
Other
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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