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Cloud contact center and CX platform
Genesys is contact center (CCaaS) software offering a leading cloud contact center platform (Genesys Cloud) for omnichannel customer experience. Founded in 1990 and based in Menlo Park, California, USA, Genesys helps enterprises running omnichannel support work more efficiently and achieve better outcomes.
Genesys is built for enterprises running omnichannel support. It suits teams that want omnichannel contact center without spreadsheets and disconnected tools.
Compared with alternatives like NICE CXone, Genesys differentiates on omnichannel contact center. Pricing is quote-based and scoped to your usage and team size.
Pricing Model
Quote-based
Starting Price
Contact vendor
Free Options
Free trial
Core Genesys for growing teams. Contact for a quote.
Advanced Genesys for larger organizations. Contact for a quote.
| Feature | Professional Popular | Enterprise |
|---|---|---|
| omnichannel contact center | , | |
| IVR and routing | , | |
| Integrations | , | |
| Analytics and reporting | , | |
| Standard support | , | |
| Everything in Professional | , | |
| workforce engagement | , | |
| AI and analytics | , | |
| Advanced security and controls | , | |
| Dedicated support and onboarding | , |
Other
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
