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Guest feedback and experience management for restaurants
Ovation helps restaurants understand and act on guest sentiment in real time by prompting diners with a quick two-question survey via SMS or at the point of sale. Unhappy guests can be identified and recovered immediately through direct messaging before they leave a negative public review, while happy guests are guided to leave reviews on Google and other sites. This turns feedback into a tool for retention, reputation, and revenue.
The platform aggregates sentiment and location performance into dashboards, integrates with POS, ordering, and loyalty systems, and uses AI to surface trends and recommended actions. Its speed and simplicity drive high response rates compared to traditional surveys. Ovation is designed for restaurants and multi-location hospitality brands that want real-time guest feedback, service recovery, and more positive online reviews.
Pricing Model
SUBSCRIPTION
Starting Price
Contact vendor
Free Options
None
| Feature | Standard Popular | Enterprise |
|---|---|---|
| Two-question SMS surveys | — | |
| Real-time guest recovery | — | |
| Review generation | — | |
| Sentiment dashboards | — | |
| POS integrations | — | |
| AI trend insights | — | |
| Multi-location reporting | — | |
| Loyalty and ordering integrations | — | |
| Role-based access | — | |
| Dedicated support | — |
Other
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
The all-in-one restaurant point-of-sale and management platform.
