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Social media customer service and management platform
Updated
NapoleonCat is a social media management tool that the vendor describes as first and foremost a social media customer service platform. It centralizes comments, messages and reviews so teams can respond faster, and adds publishing and analytics.
Teams connect social profiles and manage all incoming comments and messages in one inbox. Rules moderate comments automatically, while the AI Assistant drafts replies and analytics summarize performance.
Small businesses, ecommerce brands, agencies and enterprises. The vendor says it serves businesses in over 70 countries and names New Balance, Displate and Azercell as customers.
NapoleonCat offers a 14-day free trial with no credit card, including Expert plan features such as 5 seats and 10 social profile slots. The vendor shows plans at checkout rather than publishing a plain price list in its pricing text. There is no long-term commitment, and verified non-profits and educational institutions can get up to 50% off.
NapoleonCat connects to Facebook Pages, Instagram Business accounts and ads, TikTok, LinkedIn Company Pages, YouTube, X, Google My Business, Google Play and the Apple App Store.
Agorapulse and Sprout Social are social management suites with inbox and publishing, and Sprout Social targets larger teams. Later and SocialPilot focus more on scheduling and posting.
Pricing Model
SUBSCRIPTION
Starting Price
$79/mo
Free Options
Free trial
Other
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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