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AI-powered customer experience and social analytics for Arabic
Lucidya is a Saudi customer-experience management platform built with deep Arabic natural-language processing. It listens across social media, reviews, surveys, and messaging channels, then analyzes sentiment, intent, and trends in Arabic dialects — a gap most Western tools handle poorly — to help brands and government entities understand and act on customer voice.
Used across MENA by large enterprises and public-sector organizations, Lucidya combines social listening, CX analytics, and engagement in one platform. Pricing is enterprise and quote-based, scaled by channels, data volume, and users.
Pricing Model
Custom
Starting Price
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Free Options
Free trial
| Feature | Professional | Enterprise |
|---|---|---|
| Social listening | — | |
| Arabic sentiment analysis | — | |
| Dashboards & reports | — | |
| Multi-channel monitoring | — | |
| Standard support | — | |
| Advanced CX analytics | — | |
| Survey & review analysis | — | |
| Omnichannel engagement | — | |
| API access | — | |
| Dedicated success manager | — |
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
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