Level AI

What is Level AI?

Level AI is a customer experience platform for contact centers that scores and analyzes customer interactions and deploys AI agents. The vendor says it provides full stack AI agents across the customer journey.

Key features of Level AI

• Quality Management: auto QA scoring on 100% of interactions across channels.
• AI Virtual Agents: automate customer conversations.
• AI Workers: handle complex workflows.
• Voice of the Customer: analyzes conversations for insight.
• Assist: real-time AI help and suggested responses for agents and managers.
• Analytics 360 and coaching: sentiment scores, coaching plans and screen recording.

How Level AI works

Level AI ingests calls, chats and emails, scores them, summarizes them and feeds results into coaching and calibration. It uses seven task-specific AI models for customer experience, per the vendor.

Who uses Level AI?

Case studies include Vistaprint, Extra Space Storage, Smartsheet, Purple and Ollie. Industries served include financial services, healthcare, retail, insurance and ecommerce. The vendor lists ISO 27001, HIPAA, SOC 2, PCI and GDPR.

Level AI pricing

Level AI does not list pricing; the call to action is to request a demo.

Level AI integrations

Level AI says it integrates with the tools you already use, plus 40 or more others, but names none on its homepage.

Level AI alternatives

Balto is a real-time agent guidance tool. Gong analyzes sales conversations. Gorgias, Intercom and Freshdesk are support helpdesks and not conversation intelligence platforms. Level AI is closest to Balto for agent assist and adds QA and AI agents.