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AI-native quality assurance and analytics for contact centers
Level AI applies generative and semantic AI to contact center operations, automatically evaluating every customer interaction rather than the small sample manual QA can reach. It scores calls, chats, and tickets against custom scorecards, detects sentiment and intent, and gives agents and supervisors real-time assistance and coaching insights. By understanding the meaning of conversations, it flags compliance risks, churn signals, and coaching opportunities at scale.
The platform also turns interaction data into business intelligence, revealing why customers contact support, where processes break down, and which agents need help. AgentGPT-style assistants and automated summaries reduce handle time and after-call work. Level AI is designed for support and CX leaders, QA teams, and contact centers that want complete coverage, faster coaching, and actionable voice-of-customer insight.
Pricing Model
SUBSCRIPTION
Starting Price
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Free Options
None
| Feature | QA & Analytics Popular | Enterprise |
|---|---|---|
| Automated scoring of 100% of interactions | — | |
| Custom scorecards and rubrics | — | |
| Sentiment and intent detection | — | |
| Coaching and QA workflows | — | |
| CX analytics dashboards | — | |
| Real-time agent assist | — | |
| Automated summaries and after-call work | — | |
| Voice-of-customer insights | — | |
| SSO and advanced security | — | |
| Dedicated success team | — |
Other
CRM
Communication
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API Types
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
AI-first customer service platform with the Fin AI agent
Cloud help desk and customer support software with omnichannel ticketing
Conversations that drive revenue, not just resolutions
