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Cloud telephony and customer engagement platform
Exotel is a cloud telephony and customer engagement platform from India, providing businesses with virtual numbers, IVR, call management, and communication APIs to run voice and messaging at scale. It is widely used by Indian and Southeast Asian businesses for customer-facing calling, contact centers, and communication automation.
The platform covers virtual phone numbers, IVR and call routing, call recording and tracking, cloud contact center, SMS and messaging, and CPaaS APIs for embedding voice and SMS into applications. Its prepaid-credit and platform-fee model, plus per-minute pulse rates and number rentals, scales from small teams to large contact centers.
Exotel serves businesses that need reliable customer calling, contact-center capabilities, or programmable communications, especially across India and Southeast Asia. Its telephony reliability, contact-center features, and developer APIs make it a leading communications platform in those markets.
Pricing Model
Custom
Starting Price
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| Feature | Dabbler | Believer | Influencer |
|---|---|---|---|
| Up to 3 agents | — | — | |
| Virtual number | — | — | |
| IVR & call routing | — | — | |
| Prepaid credits | — | — | |
| Per-minute pulse rates | — | — | |
| Larger teams | — | — | |
| More credits & validity | — | — | |
| Call recording | — | — | |
| Contact center basics | — | — | |
| Custom quote | — | ||
| Unlimited agents | — | — | |
| Full contact center | — | — | |
| APIs & automation | — | — | |
| Priority support | — | — |
Other
CRM
Communication
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API Types
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
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Programmable communications APIs for SMS, voice, email, and more
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