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Cloud telephony with contact center, IVR, messaging and AI voice
Updated
Knowlarity is a cloud communications provider for business voice and messaging, offering a cloud contact center, virtual numbers, IVR and WhatsApp Business API. It is based in Gurugram, India, operates as Knowlarity Communications Pvt Ltd, and is now part of Gupshup.
A business signs up for virtual or toll-free numbers, sets up IVR menus and routing rules, and assigns calls to agents through the cloud contact center. Calls are managed in a browser or softphone, with real-time reporting. Messaging channels such as SMS and WhatsApp run on the same account, and AI tools add speech analytics or voicebots.
Knowlarity is used by sales and customer support teams, particularly in India, that need inbound and outbound calling at scale. The vendor cites multi-lingual support and handling of large call volumes.
Knowlarity shows pricing pages for Voice and AI but no prices on its main site, where it offers a Get Offer form and a free trial. Quotes come from the vendor.
Knowlarity says it integrates with all leading CRMs but does not name specific products on its site. Truecaller is listed as a product feature.
Smartcat, memoQ, GlobalLink and Redokun are translation and localization tools, so they do not replace cloud telephony and address a different job. Buyers evaluating Knowlarity usually compare it with other cloud contact center and CPaaS providers.
Pricing Model
QUOTE BASED
Starting Price
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Free Options
Free trial
API Types
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
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