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44 Listings in Public Safety Software Available
What is Xtract One? Xtract One is weapons detection software offering AI-powered weapons detection systems for venues, schools and hospitals. Based in Toronto, Ontario, Canada, Xtract One helps venues, schools and hospitals work more efficiently and achieve better outcomes. Key features of Xtract One Walk-through screening AI detection Analytics Unobtrusive entry Analytics and reporting Integrations with SIS systems, Google Workspace, Microsoft 365 and more Who uses Xtract One? Xtract One is built for venues, schools and hospitals. It suits teams that want walk-through screening without spreadsheets and disconnected tools. Why choose Xtract One? Compared with alternatives like Evolv, Xtract One differentiates on walk-through screening. Pricing is quote-based and scoped to your usage and team size.
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What is Navigate360? Navigate360 is school safety platform software offering safety software for schools and organizations covering threat assessment, monitoring and emergency plans. Navigate360 helps schools and organizations work more efficiently and achieve better outcomes. Key features of Navigate360 Behavioral threat assessment Emergency planning Social monitoring Training Analytics and reporting Integrations with Google Workspace, Microsoft 365, PowerSchool and more Who uses Navigate360? Navigate360 is built for schools and organizations. It suits teams that want behavioral threat assessment without spreadsheets and disconnected tools. Why choose Navigate360? Compared with alternatives like Raptor Technologies, Navigate360 differentiates on behavioral threat assessment. Pricing is quote-based and scoped to your usage and team size.
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Explore how leading Public Safety Software solutions compare based on customer satisfaction, market presence, adoption, and buyer feedback. The Market Grid helps you identify category leaders, high-performing solutions, and emerging products within the Public Safety Software ecosystem.
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What is OnSolve? OnSolve is critical event management software offering AI-powered critical event management and mass notification for enterprises and government. Founded in 1998 and based in Alpharetta, Georgia, USA, OnSolve helps enterprises and government work more efficiently and achieve better outcomes. Key features of OnSolve Risk intelligence Mass notification Incident management Travel risk Analytics and reporting Integrations with Microsoft Teams, Slack, Twilio and more Who uses OnSolve? OnSolve is built for enterprises and government. It suits teams that want risk intelligence without spreadsheets and disconnected tools. Why choose OnSolve? Compared with alternatives like Everbridge, OnSolve differentiates on risk intelligence. Pricing is quote-based and scoped to your usage and team size.
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What is Truleo? Truleo is AI for body cameras software offering AI that analyzes body camera footage and assists with police report writing. Founded in 2019 and based in Chicago, Illinois, USA, Truleo helps police departments work more efficiently and achieve better outcomes. Key features of Truleo Body camera analytics AI report writing Professionalism insights CJIS compliance Analytics and reporting Integrations with Axon, Motorola Solutions, RMS and more Who uses Truleo? Truleo is built for police departments. It suits teams that want body camera analytics without spreadsheets and disconnected tools. Why choose Truleo? Compared with alternatives like Axon, Truleo differentiates on body camera analytics. Pricing is quote-based and scoped to your usage and team size.
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What is Raptor Technologies? Raptor Technologies is school safety and visitor management software offering school safety software for visitor management, emergency management and drills. Raptor Technologies helps K-12 schools work more efficiently and achieve better outcomes. Key features of Raptor Technologies Visitor screening Emergency management Drill tracking Reunification Analytics and reporting Integrations with Google Workspace, Microsoft 365, PowerSchool and more Who uses Raptor Technologies? Raptor Technologies is built for K-12 schools. It suits teams that want visitor screening without spreadsheets and disconnected tools. Why choose Raptor Technologies? Compared with alternatives like Navigate360, Raptor Technologies differentiates on visitor screening. Pricing is quote-based and scoped to your usage and team size.
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What is Mark43? Mark43 is public safety records and dispatch software offering a cloud-native records management (RMS) and computer-aided dispatch (CAD) platform for agencies. Founded in 2012 and based in New York, New York, USA, Mark43 helps police and public safety agencies work more efficiently and achieve better outcomes. Key features of Mark43 Cloud records management (RMS) Computer-aided dispatch (CAD) Analytics and reporting Mobile-first for officers Analytics and reporting Integrations with CAD, RMS, GIS and more Who uses Mark43? Mark43 is built for police and public safety agencies. It suits teams that want cloud records management (RMS) without spreadsheets and disconnected tools. Why choose Mark43? Compared with alternatives like CentralSquare, Mark43 differentiates on cloud records management (RMS). Pricing is quote-based and scoped to your usage and team size.
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What is SoundThinking? SoundThinking is public safety analytics software offering public safety technology (formerly ShotSpotter) for gunshot detection and crime analytics. Founded in 1996 and based in Fremont, California, USA, SoundThinking helps law enforcement using data to reduce crime work more efficiently and achieve better outcomes. Key features of SoundThinking Gunshot detection Crime and patrol analytics Case management Resource deployment insights Analytics and reporting Integrations with CAD, RMS, GIS and more Who uses SoundThinking? SoundThinking is built for law enforcement using data to reduce crime. It suits teams that want gunshot detection without spreadsheets and disconnected tools. Why choose SoundThinking? Compared with alternatives like Peregrine, SoundThinking differentiates on gunshot detection. Pricing is quote-based and scoped to your usage and team size.
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What is CentralSquare? CentralSquare is public safety and justice software software offering a public safety and justice software suite covering CAD, RMS, jail and 911 for agencies. Founded in 2018 and based in Lake Mary, Florida, USA, CentralSquare helps public safety and local government agencies work more efficiently and achieve better outcomes. Key features of CentralSquare Computer-aided dispatch Records and jail management 911 and public safety Justice and courts Analytics and reporting Integrations with CAD, RMS, GIS and more Who uses CentralSquare? CentralSquare is built for public safety and local government agencies. It suits teams that want computer-aided dispatch without spreadsheets and disconnected tools. Why choose CentralSquare? Compared with alternatives like Mark43, CentralSquare differentiates on computer-aided dispatch. Pricing is quote-based and scoped to your usage and team size.
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What is AlertMedia? AlertMedia is emergency communication software offering an emergency communication and threat intelligence platform for employee safety. Founded in 2013 and based in Austin, Texas, USA, AlertMedia helps enterprises and organizations work more efficiently and achieve better outcomes. Key features of AlertMedia Multichannel mass notification Threat intelligence Travel risk Two-way surveys Analytics and reporting Integrations with Microsoft Teams, Slack, Twilio and more Who uses AlertMedia? AlertMedia is built for enterprises and organizations. It suits teams that want multichannel mass notification without spreadsheets and disconnected tools. Why choose AlertMedia? Compared with alternatives like Everbridge, AlertMedia differentiates on multichannel mass notification. Pricing is quote-based and scoped to your usage and team size.
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What is Rekor? Rekor is roadway intelligence software offering AI-driven roadway intelligence and license plate recognition for public safety and traffic. Rekor helps law enforcement and transportation agencies work more efficiently and achieve better outcomes. Key features of Rekor License plate recognition Traffic analytics Public safety Roadway data Analytics and reporting Integrations with CAD systems, Microsoft Teams, Esri ArcGIS and more Who uses Rekor? Rekor is built for law enforcement and transportation agencies. It suits teams that want license plate recognition without spreadsheets and disconnected tools. Why choose Rekor? Compared with alternatives like Flock Safety, Rekor differentiates on license plate recognition. Pricing is quote-based and scoped to your usage and team size.
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What is Passport? Passport is parking and mobility software offering a mobility platform for municipal parking payments, enforcement, permits and citations. Founded in 2010 and based in Charlotte, North Carolina, USA, Passport helps cities and universities work more efficiently and achieve better outcomes. Key features of Passport Mobile parking payments Enforcement and citations Digital permits Analytics Analytics and reporting Integrations with Stripe, Esri, municipal systems and more Who uses Passport? Passport is built for cities and universities. It suits teams that want mobile parking payments without spreadsheets and disconnected tools. Why choose Passport? Compared with alternatives like ParkMobile, Passport differentiates on mobile parking payments. Pricing is quote-based and scoped to your usage and team size.
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What is Intterra? Intterra is situational awareness for fire software offering situational awareness and analytics software for fire and emergency services. Intterra helps fire departments work more efficiently and achieve better outcomes. Key features of Intterra Incident maps Wildfire tools Analytics Data integration Analytics and reporting Integrations with CAD systems, RMS systems, Esri ArcGIS and more Who uses Intterra? Intterra is built for fire departments. It suits teams that want incident maps without spreadsheets and disconnected tools. Why choose Intterra? Compared with alternatives like ESO, Intterra differentiates on incident maps. Pricing is quote-based and scoped to your usage and team size.
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Public safety software helps police, fire, EMS, and emergency-management agencies dispatch, record, and coordinate response to incidents and emergencies. This guide explains what public safety software is, the main types (CAD, RMS, 911/dispatch, emergency management), how it works, and how to choose the right platform for an agency.
Public safety software helps police, fire, EMS, and emergency-management agencies dispatch, record, and coordinate response to incidents and emergencies. This guide explains what public safety software is, the main types (CAD, RMS, 911/dispatch, emergency management), how it works, and how to choose the right platform for an agency.
Public safety software is the category of applications used by law enforcement, fire services, emergency medical services (EMS), and emergency-management agencies to receive emergency calls, dispatch responders, record incidents, manage records, and coordinate response. It is the technology backbone of emergency response.
The purpose is to help agencies respond to emergencies faster, coordinate effectively, and maintain accurate, compliant records. Instead of radios and paper alone, public safety software connects call-takers, dispatchers, field responders, and records into one coordinated system that saves time when seconds matter.
The category includes computer-aided dispatch (CAD), records management systems (RMS), 911/next-generation 911 call handling, field/mobile responder apps, jail and corrections management, and emergency-management platforms. Agencies adopt it to improve response times, responder safety, situational awareness, transparency, and compliance.
Public safety software coordinates the response chain. A 911 call comes in and is handled by call-taking software that captures location and details; CAD recommends and dispatches the nearest appropriate units; field responders receive the call on mobile with maps and data; and after the incident, an RMS records the report and evidence.
Core components include 911/call handling, computer-aided dispatch (CAD), mobile/field data terminals, records management (RMS), and analytics. These integrate with mapping/GIS, radios, body cameras, state and federal databases, and increasingly real-time data to give responders situational awareness.
For example, a 911 call about a fire is captured with location; CAD dispatches the nearest engine and ambulance and shows dispatchers unit status on a map; responders get the address, hydrant locations, and hazard data on mobile en route; and afterward the incident, resources used, and outcomes are recorded in the RMS for reporting and analysis.
Receives incidents, recommends the nearest appropriate units, and manages dispatch and unit status. CAD is the heart of emergency response, it directly affects response times when seconds save lives.
Captures incident reports, cases, evidence, and records with compliance and reporting. Accurate records are essential for investigations, court, transparency, and regulatory reporting.
Receives and manages emergency calls, including next-generation 911 with text and multimedia. Reliable call handling with accurate location is the critical first link in response.
Gives field responders maps, incident data, and records on mobile terminals. Field access improves responder safety and situational awareness at the scene.
Real-time maps of incidents, units, and hazards. Location intelligence speeds dispatch and gives responders and commanders a live operational picture.
Integration with state/federal databases, radios, and cameras, with security and audit compliance. Interoperability and strict security (e.g. CJIS) are non-negotiable for public safety data.
CAD and mapping dispatch the nearest units quickly, reducing response times when they matter most.
Connecting call-takers, dispatchers, and field responders improves situational awareness and multi-agency coordination.
Real-time data, location, and hazard information at the scene help keep responders safe.
Reliable records support investigations, court, reporting, and public transparency and accountability.
Analytics on incidents and response help agencies allocate resources and improve performance.
| Type | Best for | Ideal size | Pros | Limitations |
|---|---|---|---|---|
| Computer-aided dispatch (CAD) | Dispatching and managing emergency response | Agencies of all sizes | Faster, smarter dispatch and unit tracking | Mission-critical; requires reliability and training |
| Records management systems (RMS) | Incident reports, cases, and records | Police, fire, EMS | Compliant records and reporting | Must meet strict data standards |
| 911 / NG911 call handling | Receiving and managing emergency calls | PSAPs / dispatch centers | Accurate location and multimedia support | Critical infrastructure requirements |
| Field / mobile responder apps | Data and reporting for responders in the field | Any | Situational awareness and safety | Depends on connectivity |
| Emergency / incident management | Coordinating large incidents and disasters | Emergency management agencies | Multi-agency coordination at scale | Complex, used in high-stakes events |
Law Enforcement: Police use CAD, RMS, and mobile data for dispatch, reporting, investigations, and records.
Fire Services: Fire departments use CAD, mapping, and records for response, hydrant and hazard data, and reporting.
Emergency Medical Services: EMS uses dispatch and electronic patient care reporting for medical response.
911 / Dispatch Centers (PSAPs): Call centers use 911/NG911 and CAD to receive calls and dispatch responders.
Emergency Management: Agencies coordinate multi-agency response to disasters and large incidents.
Corrections & Jails: Facilities use jail-management software for inmate records and operations.
Campus & Private Security: Universities and organizations use incident and dispatch tools for safety.
Federal & State Agencies: Agencies use interoperable, compliant systems for coordination and records.
Public Health & Safety: Agencies use data and coordination tools for community safety and response.
Match the software to your discipline (police, fire, EMS, dispatch, emergency management) and agency size, since needs and workflows differ greatly.
Public safety systems are mission-critical; prioritize proven reliability, uptime, and redundancy, because failures cost lives.
Confirm integration with 911, radios, GIS, body cameras, and state/federal databases for coordinated response and records.
Verify compliance with security standards like CJIS and strong access controls for sensitive law-enforcement data.
Interfaces must be fast and clear for dispatchers and responders in high-stress situations; test real workflows.
Assess the responder mobile experience and offline capability for the field.
Evaluate the vendor's public-safety track record, implementation support, and 24/7 support for critical systems.
AI is being applied cautiously in public safety, transcribing and triaging 911 calls, assisting report writing from body-camera and field data, and optimizing dispatch and resource allocation.
Real-time data analysis and mapping improve situational awareness, while analytics help agencies understand incident patterns and allocate resources.
AI-assisted report generation and records management can reduce the heavy administrative burden on responders, returning time to the field.
Given the high stakes and civil-rights implications, AI in public safety demands rigorous validation, transparency, and human oversight. Prioritize vendors with proven reliability, strong governance, bias testing, and clear accountability, since errors carry serious consequences.
Public safety software is the category of applications used by law enforcement, fire services, emergency medical services (EMS), and emergency-management agencies to receive emergency calls, dispatch responders, record incidents, manage records, and coordinate response. It is the technology backbone of emergency response. Its purpose is to help agencies respond faster, coordinate effectively, and maintain accurate, compliant records, connecting call-takers, dispatchers, field responders, and records into one system when seconds matter. The category includes computer-aided dispatch (CAD), records management systems (RMS), 911 and next-generation 911 call handling, mobile responder apps, jail management, and emergency-management platforms. Agencies adopt it to improve response times, responder safety, situational awareness, transparency, and compliance.
Computer-aided dispatch (CAD) is the core software that manages emergency response in a dispatch center. When an incident is reported, CAD captures it, recommends the nearest appropriate units based on location and availability, dispatches them, and tracks the status of all units in real time, typically on a live map. CAD directly affects response times, getting the right resources to the scene as fast as possible, which is why it is considered mission-critical and must be extremely reliable. Modern CAD integrates with 911 call handling, mapping/GIS, mobile responder terminals, and records systems for a coordinated response. When evaluating CAD, prioritize reliability and uptime, interoperability, ease of use for dispatchers under pressure, and the vendor's public-safety track record.
CAD (computer-aided dispatch) and RMS (records management system) handle different phases of public safety. CAD manages the live emergency response, receiving incidents, dispatching the nearest units, and tracking their status in real time, with a focus on speed and coordination during the event. RMS manages the records after (and around) incidents, capturing incident reports, cases, evidence, arrests, and other records for investigations, court, compliance, and reporting. In short, CAD is about responding to the incident now; RMS is about documenting and managing the records that result. Agencies typically need both, and they integrate so an incident dispatched in CAD flows into a report in RMS. When evaluating public safety software, confirm the CAD and RMS work together seamlessly.
CJIS compliance refers to meeting the FBI's Criminal Justice Information Services (CJIS) Security Policy, which sets the security requirements for handling criminal justice information (CJI) in the United States. It covers encryption, access control, authentication, auditing, personnel screening, and physical and network security to protect sensitive law-enforcement data. Any software or cloud service that stores, processes, or transmits CJI for a law-enforcement agency must be CJIS-compliant, and agencies are responsible for ensuring their vendors meet the policy. Because public safety software handles highly sensitive data, CJIS compliance is a mandatory evaluation criterion for law-enforcement systems. When choosing public safety software, verify the vendor's CJIS compliance, security controls, and their experience supporting agencies under these requirements.
There is no single best platform, the right public safety software depends on your discipline (police, fire, EMS, dispatch, or emergency management), agency size, and existing systems. A small police department has different needs from a large multi-agency dispatch center. Because these systems are mission-critical, evaluate options first on proven reliability and uptime, then on interoperability with 911, radios, GIS, and state/federal databases, CJIS and security compliance, ease of use for responders and dispatchers under pressure, mobile field access, and the vendor's public-safety track record and 24/7 support. Given the stakes, prioritize established vendors with strong references from agencies like yours, and thoroughly test real workflows before committing to a life-safety system.
Next Generation 911 (NG911) is the modernization of the 911 system from legacy analog voice to a digital, IP-based network that can handle not just calls but also text messages, images, video, and richer location data. NG911 lets the public reach emergency services through text and multimedia, provides more accurate caller location, and enables better data sharing between agencies and across jurisdictions. For dispatch centers (PSAPs), adopting NG911-capable call-handling software is essential to receive and manage these new communication types and integrate them with CAD. As NG911 rolls out, agencies evaluate call-handling and CAD systems for NG911 readiness. When choosing 911 software, confirm it supports NG911 standards, multimedia, accurate location, and integration with your dispatch and records systems.
Public safety software is deployed either on-premise, in the cloud, or in hybrid models, and increasingly in secure government cloud environments that meet strict standards. Because it handles highly sensitive data and is mission-critical, security and reliability are paramount: systems must meet CJIS security requirements, provide encryption, strong access control, auditing, and redundancy for high availability, since downtime can cost lives. Agencies must also ensure interoperability with 911, radio, and state/federal systems while maintaining security. When evaluating deployment, weigh reliability, redundancy, and disaster recovery alongside CJIS compliance and data residency. Whatever the model, prioritize proven uptime, security controls, and a vendor with a strong public-safety operational track record and 24/7 support for these critical systems.
AI is being applied cautiously in public safety, given the high stakes. Current uses include transcribing and triaging 911 calls, assisting responders with report writing from body-camera and field data (reducing administrative burden), optimizing dispatch and resource allocation, and analyzing incident data and mapping to improve situational awareness and resource planning. The potential benefit is faster response and more time for responders in the field. However, because errors and bias in public safety can have serious civil-rights and life-safety consequences, AI here demands rigorous validation, transparency, human oversight, and accountability. When evaluating AI features in public safety software, prioritize vendors with proven reliability, bias testing, clear governance and audit trails, and a commitment to keeping humans in control of critical decisions.
